Service and Support
Emergency telephone help is just the beginning. If customers have problems or concerns, our highly experienced technicians set all wheels in motion to ensure that your packaging operations run smoothly.
We offer on-site services and PM (Preventative Maintenance) programs throughout the US and Canada that are not offered by many of our competitors. Our factory technicians can keep your machines running and your operators trained.
For quick questions on a certain machine, please have the serial number and model of that machine ready when calling.
PM Programs
We tailor our PM contracts uniquely to each one of our customers to meet their needs and special requests. With these programs you will receive multiple benefits which include the following:
- Regular inspection of the Kallfass equipment
- Maintenance to keep the equipment looking new
- Having our trained technicians make sure the equipment is running at its full potential
- Reduced response time with preferential treatment
With these PM programs you will also receive cost savings. These savings include:
- 20% reduced labor cost for our technicians
- 20% reduced cost on spare parts
